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Terms & Conditions for Courses

All students and parents signing up for courses are expected to adhere to my Terms & Conditions as below.

Payment

Payment is due by the given date on the invoice, if there is a problem with making payment by that date then please inform me, I can make allowances. However, if I do not receive payment and do not hear from you, I will assume that the student is no longer continuing the course and will offer the place to someone on the waiting list.

Absences

All the courses are recorded, and the recordings are available for a couple of weeks post the live class. I can arrange for older recordings to be available if they are needed, please just ask. There is no problem with students missing occasional classes but, if possible, please can you let me know inadvance of the class.

Punctuality

Classes start promptly at the allocated time, I try to be in the class 5 mins early, to allow students in and so that any issues with connection, audio etc can be rectified before class starts. If students are late then they will be admitted into the classroom, but I am then unable to help if they are having connection issues or to go back over the subject matter that we have already covered.

Cancellation

In the exceedingly rare occurrence that I must cancel a class because of connection issues or an emergency, I will endeavour to find another suitable time for the class or send a recording out of that particular class.

Privacy Policy

As you might know the new European General Data Protection Regulation makes it mandatory for me to disclose what data I hold about you and your child(ren) and how I use it. I do not hold huge amounts of data for each student, however as the majority of contact is via e-mail, I hold parents’ and sometimes students’ e-mail address.  I also ask for a telephone number for the rare occasion of a power cut or emergency when I am unable to access the internet and need to contact the class. E-mail addresses are also stored in email and phone contacts.  I will also keep a record of student’s assignments and grades. If a student aged under 18 is e-mailed, then the parent will also be copied in on the e-mail. These e-mail addresses and phone numbers will only ever be used for matters directly relevant to tuition. Your personal information will not be passed to any third parties without your explicit consent unless there is a legal requirement for it to be disclosed.

Email

penny@onlinemathstutor.co.uk

Phone

+44 (0) 7773 333 121

Booking Form

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Please note by completing this form you are indicating you have read and understood the Privacy Policy and the Terms and Conditions.